Shipping policy
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. In this case, we will notify you by email.
Shipping Rates & Delivery Estimates
We offer fast and reliable shipping within Belgium and internationally.
Estimated delivery times:
- Belgium: 7–14 business days
- Europe: 14–30 business days
Delivery times are estimates and may vary depending on location and carrier delays.
Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with a tracking number (if available).
Customs, Duties & Taxes
We are not responsible for any customs fees, import taxes, or duties applied to international orders. These charges are the responsibility of the customer.
Incorrect Address
We are not responsible for orders delivered to an incorrect address provided by the customer. Please double-check your details before completing your purchase.
Lost or Delayed Orders
If your order is significantly delayed or appears lost, please contact us at info@glowresa.com. We will work with the shipping carrier to resolve the issue.
Contact
If you have any questions about shipping, please contact us:
Email: info@glowresa.com
Support hours: Monday – Friday